Terms and Conditions

Goldvein Coffee Company, S.A.S.
Effective Date: [Date]
Last Updated: [Date]

1. Company Information

This website is operated by Goldvein Coffee Company, S.A.S., a company incorporated under the laws of Colombia, with its principal place of business at:

[Full legal address, Colombia]
Email: info@goldveincoffee.com

Throughout these Terms, “Goldvein,” “we,” “us,” or “our” refers to Goldvein Coffee Company, S.A.S.

2. Acceptance of Terms

By accessing or using https://goldveincoffee.com (the “Website”), including purchasing products, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Cookie Policy, which are incorporated by reference.

If you do not agree, do not use the Website.

3. Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to place an order.

4. Products and Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products at any time.

Product images are illustrative; variations may occur due to natural coffee characteristics.

5. Prices, Currency, and Taxes

Prices are displayed in [USD / COP / EUR — specify].

Prices exclude shipping, customs duties, and local taxes unless stated otherwise.

International customers are responsible for import duties, VAT, and customs fees imposed by their country.

We reserve the right to correct pricing errors at any time.

6. Orders and Payment

Orders are accepted upon confirmation and payment authorization.

Payments are processed through third-party payment processors.

We do not store full credit card numbers.

We reserve the right to cancel or refuse any order for fraud prevention, pricing errors, or stock issues.

7. Shipping and Delivery

Delivery times are estimates only and not guaranteed.

Risk of loss passes to you upon delivery to the carrier, unless prohibited by law.

We are not responsible for delays caused by customs, carriers, or force majeure events.

8. Returns and Refunds

Our Return & Refund Policy [link it if separate] governs returns.

Unless otherwise required by mandatory consumer law:

Opened coffee products are generally non-returnable due to food safety.

Refunds are issued to the original payment method.

EU consumers may have additional statutory withdrawal rights.

9. Promotions and Discounts

Promotions are:

Subject to specific terms

Non-transferable

May be modified or withdrawn at any time

Limited to one per customer unless stated otherwise

10. Cookies and Tracking

We use cookies and similar technologies as described in our Cookie Policy.

Where required by law (e.g., EU/UK), non-essential cookies are used only with consent. Use of the Website does not itself constitute consent.

11. Intellectual Property

All content on the Website—including text, images, logos, designs, and trademarks—is owned by or licensed to Goldvein Coffee Company, S.A.S.

You may not:

Copy, reproduce, or redistribute content

Use trademarks without written permission

Exploit content for commercial purposes

12. User Content (Comments, Reviews)

If you submit content:

You confirm you own or control the rights

You grant us a non-exclusive, royalty-free, worldwide license to use it

Content must not be unlawful, defamatory, or misleading

We reserve the right to remove content at our discretion.

13. Third-Party Links

The Website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

14. Disclaimer of Warranties

The Website and products are provided “as is” and “as available” to the fullest extent permitted by law.

Nothing in these Terms limits consumer rights that cannot be waived under applicable law.

15. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

This does not apply where liability cannot legally be excluded.

16. Indemnification

You agree to indemnify and hold harmless Goldvein Coffee Company, S.A.S. from claims arising out of your misuse of the Website or violation of these Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Colombia, without regard to conflict-of-law principles.

Mandatory consumer protection laws of your country of residence may still apply.

18. Changes to Terms

We may update these Terms at any time. Continued use of the Website after changes constitutes acceptance.

19. Contact

Questions regarding these Terms may be sent to:

📧 info@goldveincoffee.com